Due to the nature of our products, all sales are final. Refunds are not allowed, however exchanges may be accepted subject to the following terms and conditions: We will agree to exchange any purchased product for another product of an equal value if the product is returned within 5 days after the recorded receipt DELIVERED item. Due to sanitation restrictions we are prohibited from accepting any returns or exchanges of any products where the seal holding the hair together has been untied or cut off. This also qualifies for any items that has been chemically altered and or restricted to coloring, washing, perming, bleaching, blow drying, cutting or excess combing. Items must contain original tags and packaging.